Returns Policy
Return Policy
Right of Return
You have 14 days from the date of receipt of the order to return any product, no justification required.
Return Conditions
For a return to be accepted, the product must:
- Be in original condition, with no signs of use
- Be in its original packaging
- Be accompanied by proof of purchase
Return Process
- Contact us via the Contact page, stating your order number and reason for return
- Await our response with shipping instructions
- Send the product to the indicated address
- After we receive and verify the product, we will process the refund within 5 to 10 business days
Refunds
The refund will be issued using the same payment method used for the purchase. Return shipping costs are the customer's responsibility, except in the case of a defective product.
Defective Products
If you received a defective or damaged product, please contact us immediately. We will arrange for a replacement or a full refund at no additional cost.